Welcome to Count-Ed, your AI-powered financial butler. At Count-Ed, we understand that your financial data is deeply personal and sensitive. This Privacy Policy explains how we collect, use, protect, and share information when you use our services through WhatsApp chat or our web portal.
By using Count-Ed, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
1. Personal Information
When you use Count-Ed, we collect the following personal information:
Contact Information: Your WhatsApp phone number and profile name when using our WhatsApp service
Account Credentials: Email address, username, and encrypted password if you use our web portal
Profile Information: Display name, preferred currency, timezone, and other account settings
2. Financial Data
To provide our financial tracking services, we collect and process:
Transaction Information: Expense amounts, income amounts, dates, categories, descriptions, and payment methods
Account Details: Names of your financial accounts (e.g., "Bank Account", "Credit Card", "Cash"), account balances, and transaction history
Financial Patterns: Spending habits, transaction frequency, and category preferences used for AI-powered insights
3. Communication Data
Message Content: All messages you send to Ed via WhatsApp or web chat to process your financial requests
Interaction History: Conversation logs, command history, and query patterns
Metadata: Timestamps, message delivery status, and response times
4. Technical Information
Device Information: Device type, operating system, browser type, and version
Usage Data: Features used, pages visited, time spent on platform, and user behavior patterns
IP Address: Your Internet Protocol address for security and analytics purposes
Cookies and Tracking: Session tokens, authentication cookies, and preference settings
Important: We do NOT collect or store your actual bank account numbers, credit card numbers, or online banking passwords. You only share transaction information with Ed, not access to your financial institutions.
How We Use Your Information
Count-Ed uses your information for the following purposes:
Service Delivery
Process and log your financial transactions (expenses and income)
Categorize transactions automatically using AI
Generate financial reports, summaries, and analytics
Track budgets and send alerts when limits are approached
Provide personalized insights and spending pattern analysis
Enable multi-account management and transfers
AI Processing
Natural language processing to understand your messages and commands
Machine learning to improve transaction categorization accuracy
Pattern recognition to detect spending trends and anomalies
Predictive analytics for budget forecasting and burn rate analysis
Account Management
Create and maintain your Count-Ed account
Authenticate your identity and prevent unauthorized access
Provide customer support and respond to inquiries
Send important service notifications and updates
Service Improvement
Analyze usage patterns to improve our AI capabilities
Develop new features and enhance existing functionality
Monitor service performance and fix technical issues
Conduct research and development for better financial tools
Legal and Security
Comply with legal obligations and regulatory requirements
Detect, prevent, and address fraud or security issues
Enforce our Terms of Service and protect our rights
Resolve disputes and investigate complaints
AI and Data Processing
Count-Ed uses artificial intelligence to provide smart financial insights. Here's how our AI processes your data:
Natural Language Understanding: We use AI models to interpret your messages, extract transaction details (amounts, categories, dates), and understand your financial queries
Automatic Categorization: Our AI learns from your transaction history to automatically categorize new expenses and income
Pattern Recognition: We analyze your spending patterns to provide insights about trends, anomalies, and opportunities to save
Predictive Analytics: AI forecasts your monthly spending based on historical data and current patterns
Privacy-Preserving Processing: All AI processing is done on secure servers with your data encrypted in transit and at rest
AI Training: We may use aggregated, anonymized data to improve our AI models, but your personal financial data is never shared with third parties for training purposes.
Data Security
We implement industry-standard security measures to protect your financial data:
Encryption: All data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption
Secure Infrastructure: Our servers are hosted on secure cloud platforms with regular security audits
Access Controls: Strict access controls ensure only authorized personnel can access system infrastructure
Authentication: Multi-factor authentication options for web portal access
Regular Backups: Your data is backed up regularly to prevent loss
Security Monitoring: 24/7 monitoring for suspicious activity and potential threats
Data Isolation: Your data is logically isolated from other users' data
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Sharing and Disclosure
We do not sell your personal or financial data. We may share your information only in the following limited circumstances:
Service Providers
Cloud hosting providers (for secure data storage)
AI/ML service providers (for natural language processing)
Customer support tools (when you request assistance)
All service providers are contractually bound to protect your data and use it only for providing services to Count-Ed.
WhatsApp Integration
When you use Count-Ed via WhatsApp, your messages pass through WhatsApp's infrastructure
WhatsApp's own privacy policy and terms apply to the WhatsApp platform
We access your messages only to provide the Count-Ed service
Legal Requirements
We may disclose your information if required to do so by law or in response to:
Valid legal processes (subpoenas, court orders)
Requests from government authorities
Protection of our rights, property, or safety
Investigation of fraud or security issues
Business Transfers
If Count-Ed is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your data is transferred and becomes subject to a different privacy policy.
Your Rights and Choices
You have the following rights regarding your personal and financial data:
Access and Portability
Access Your Data: Request a copy of all personal and financial data we store about you
Data Export: Pro users can export transaction data in CSV format
Review History: View your complete transaction and conversation history
Correction and Deletion
Update Information: Correct or update your personal information at any time
Delete Transactions: Remove individual transactions from your records
Account Deletion: Request complete deletion of your account and all associated data
Control and Consent
Opt Out of Analytics: Request to opt out of usage analytics
Notification Preferences: Control what types of alerts and notifications you receive
Withdraw Consent: Withdraw consent for data processing (may limit service availability)
Data Retention
Free Tier: Transaction history retained for 30 days
Pro Tier: Unlimited history retention while your subscription is active
After Deletion: Data is permanently deleted within 30 days of account deletion request
Backups: Backup copies may be retained for up to 90 days for disaster recovery
To exercise any of these rights, contact us at the information provided below.
Cookies and Tracking
Our web portal uses cookies and similar tracking technologies:
Essential Cookies
Session management and authentication
Security and fraud prevention
Load balancing and service optimization
Functional Cookies
Theme preferences (dark/light mode)
Language and currency settings
User interface preferences
Analytics Cookies
Usage statistics and feature adoption
Performance monitoring
Error tracking and debugging
You can control cookie preferences through your browser settings. Note that disabling essential cookies may affect service functionality.
Children's Privacy
Count-Ed is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction.
When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
Standard contractual clauses approved by regulatory authorities
Adequacy decisions for data transfers to certain countries
Encryption and security measures during transfer
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
We will update the "Last Updated" date at the top of this policy
Significant changes will be communicated via email or in-app notification
Your continued use of Count-Ed after changes constitutes acceptance
Previous versions will be archived and available upon request